Wholesale Iron Doors Terms & Conditions

*By browsing our website you agree our cookies policy.

Terms

At Wholesale Iron Doors, customer satisfaction is our number one priority. We strive to provide our clients with superior service, quality, and communication.

In order to ensure a clear agreement and understanding of the Wholesale Iron Doors terms and conditions, please review all warranty and terms prior to placing an order or making a purchase.

Please also read about your responsibility for installation included on our web site. All doors are guaranteed to be built to the specs approved by purchaser, their installer, builder, or individual providing Wholesale Iron Doors with measurements for door purchased, or those printed on in-stock doors. Wholesale Iron Doors is not responsible for dimensions other than guaranteeing that they are correct based on the specifications approved and purchased.

All sales are final on any special-order door, and any deposits paid by the customer to Wholesale Iron Doors prior to the cancellation of a special order are nonrefundable. Returns of in-stock doors may be accepted within 24 hours of pick up or delivery, but the door must be in its original unopened packaging, and a 25% restocking fee will be applied to returns of in-stock doors. Any damage done to an in-stock door returned in compliance with the above paramters will be deducted and could cause return to be disallowed. No refunds accepted after installation or attempted installation. ALL deposits are nonrefundable.

Warranty Information

Wholesale Iron Doors’ Manufacturing Warranty guarantees that all iron doors sold will be free from covered defects in material and craftsmanship for a one-year period after the initial purchase date (not installation date). Please note that doors are sold only with the frame that they were built on and with which proper closure and reveal have been verified during the manufacturing process. Most common issues with iron door functionality are a result of improper installation leading to an improper reveal and/or closure issue. These are always a result of misaligned frames during install or from improper clearance around structures the door is set in. As such, issues with reveal, closure, rubbing, and any damage resulting from attempting to operate a door with these issues is specifically not covered under this warranty.

Although many people install their own door, it is strongly recommended that you use someone with professional experience in iron door installation. Any issues with paint must be noted within 24 hours of pick-up or delivery and before installation has been attempted. Once a door is installed and/or an attempt to install the door is made, all sales are final and WID will only provide to customer replacements for individual covered parts. Installation is the responsibility of the purchaser and/or their installer.

Many factors can affect finish including allowing water inside of door (especially while still crated when hardware boreholes are open and insulating foam is exposed), exposure to solvents, foam insulation, paint, damage done during construction, and pressure washing. As a result, WID will not warranty finish after installation or for damage done by purchaser’s neglect. Customer or installer should verify alignment of door hardware and strike when installing the door even if hardware is being installed at a later date, as this is a crucial part of verifying a door is set properly. If there is a visual issue with door, it must be identified and communicated to Wholesale Iron Doors before installation begins. Visual issues reported to Wholesale Iron doors after installation has been attempted are assumed to have occurred during the installation process. We will be happy to offer repair guidance in these cases, but Wholesale Iron Doors will not be held liable for repair damages that occur during installation.

Doors are hand-crafted and hand-finished works of art, and there are expected to be variances in color and finish. These are not defects, but individual characteristics making each door unique. Touch up of minor shipping scuffs and/or scratches should be expected and are the responsibility of the purchaser and/or their installer. Rustoleum flat or satin touch-up paint should be used. If a bronzer is needed, Wholesale Iron Doors can guide you in obtaining and using the correct bronzer. Touch-up paint should be used sparingly, as touch up paint is different from factory finish. If you get a deep gouge in your door, we can guide you on using filler before touching up.

Wholesale Iron Doors will provide a replacement of any covered substandard parts that have been deemed defective within one year from the date of sale on moving parts at Wholesale Iron Doors’ sole discretion.

Unlike most iron door companies who provide no warranty unless their installers install your door, WID will provide replacement parts on any covered part that is deemed defective regardless of who does your install, but is in no way responsible for, nor warranties your installation. Doors that are aligned properly after install and later become misaligned are a result of the structure moving, as iron doors do not swell or shrink, and these issues are usually not covered by installers. Repairs will be by purchaser or their installer at their expense as Wholesale Iron Doors does not provide install, measurements, or perform service calls. WID is a wholesaler of doors at wholesale prices and level of service. Preferred installers generally provide complementary measurements as well as service calls on a covered item as a part of their installation charge, but buyer should verify all installation warranty and services with the installer of their choosing as they will need to work directly with the installer for services.

All doors are guaranteed to be built to the specs approved by purchaser, their installer, builder, or individual providing Wholesale Iron Doors with measurements for door purchased, or those printed on in-stock doors. Wholesale Iron doors guarantees that special order doors will be built in accordance with the CAD drawing approved by the purchaser, however, Wholesale Iron Doors is not responsible for any issue resulting from the acceptability of doors approved by customer as far as design, appearance, size, or placement of handles or swing. Purchaser is responsible for door features approved, and WID is responsible that door is built to specs on CAD drawing only. If a customer does not understand their CAD drawing, it is the responsibility of the customer to enlist expert help in reviewing and approving the CAD drawing. A customer not understanding their CAD drawing is also indicative of the need to hire expert installation help, as well. Customer should expect some touch up after installation and this is the customer’s or their installer’s sole responsibility.

Exclusions and Limitations on Warranty

Wholesale Iron Doors is not responsible for dimensions other than guaranteeing that they are correct based on unit approved and purchased.

Variances in color, texture and finish or variances from samples or color variances when purchasing multiple doors will not be considered a defect and are not covered by this warranty.

Glass seal damage is only covered if damage is noted before installation, as seal can be broken by delivery of doors (especially if transported lying down), pressure washing, or slamming of door after installation.

Sweating doors, or acceptable application of your door to local codes and weather, is not covered. Water penetration under any door’s threshold or seals with flooding or wind-blown rain is not covered. Threshold water seepage is a common issue caused by environmental factors and construction gradation, especially on double doors.

This warranty excludes glass damage (as glass is inspected before delivery or shipping), glass seal damage, weather stripping, finish weathering, and any damage caused by accident, misuse, abuse, over spray, modifications, over cleaning, chemicals, organic breakdown, or improper installation.

Damage done as a result of mishandling is not covered.

Warranty is non-transferable.

Issues with clearance and door reveal are always the result of an improper install issue and will not be covered.

Minor touch-up should be expected; is not deemed defective; and is the responsibility of the purchaser and/or their installer.

WID will not be liable for any issues that arise between you and your installer or your installation.

Blistering of paint due to water damage is not covered as this issue is caused by improper storage and exposure of to the elements after purchase and before installation. Boreholes and pre-drilled holes for flush-mount bolts are exposed until installation is complete, and water entrance into these holes will evaporate from inside the door and cause the paint to blister.

Lock sets installed on the door are warranted by hardware manufacturer.

Damages or changes to the doors brought on by frequent use or exposure to the elements is an organic process and not covered. All materials and compounds (wood, iron, stone, etc.) change over time, particularly if exposed directly to sun, water, or other environmental factors.

Wholesale Iron Doors does not guarantee to fulfill requirements of local building codes, as codes vary from city to city, and the purchaser should be aware of their own local codes before ordering.

All products sold as “Clearance" items are sold as is with no warranty, and all such sales are final. Please verify that clearance items meet your needs BEFORE purchase, as no returns will be accepted.

Storage Fees

Wholesale Iron Doors will include storage in our warehouse for up to 45 days after initial purchase for in-stock doors. Wholesale Iron Doors will include storage in our warehouse for up to 45 days after arrival for special order doors. Additional storage can be purchased for $20 per week, billed monthly in advance. Doors left in our warehouse beyond their pickup deadline for which storage has not been paid will continue to accrue storage fees at $20 per week, and the door will not be released until accrued storage fees are paid in full. Doors left in our warehouse for 90 days after pre-paid storage fees have expired will be considered abandoned and will be placed back into available inventory. Wholesale Iron Doors will attempt to contact the customer via their provided contact information at least monthly until the 90 days have passed without payment. If the Customer does not respond to attempts to contact or pay outstanding storage fees, all payments to Wholesale Iron Doors by the Customer will be forfeited.

About Our Doors and Warranty

Wholesale Iron Doors’ Manufacturing Warranty guarantees that all iron doors sold will be free from covered defects in material and craftsmanship for a one-year period after the initial purchase date (not installation date). Wholesale Iron Doors is a wholesaler, and while we are committed to provide wonderful service to each of our customers, we are unable to provide “white glove service” or “full service” while maintaining our wholesale price points.

Heat and cold exposure will result in any door organically developing minor cracks over time, and this will not be considered a defect covered by any warranty. As part of maintenance of your door, any time you see exposed metal or an area of rust, this is an indication that water is reaching the metal and general touch up by the consumer may be necessary to protect the door.

Note that when purchasing more than one door, or a door and transom with faux finishes, there may be variances in color in pieces or from samples as each is hand finished. All iron doors are individual, hand-built works of art, and it should be expected to have variances in color, texture, or finish that are a part of the unique characteristics of an iron door and are not deemed to be defects. Door glass or doors with fixed glass have a caulk line that may need re-caulked with black caulk as a result of shipping, weathering, or general maintenance and is not deemed as a defect.

Iron doors can sweat and may not be suitable for all climates. They may sweat in all climates depending on dew point and humidity levels, and this is not a defect of the door. All our doors are insulated, but thermally broken doors must be special-ordered.

Almost all damage to iron doors occurs during self-delivery and/or installation, as these doors can weigh up to 1,000 pounds, and can be damaged if mishandled, dropped or installed incorrectly. Damage done as a result of mishandling is not covered. If your door is being shipped, any visible damage to the shipping container must be reported to Wholesale Iron Doors immediately and the shipment should be refused.

Most door companies will not provide a warranty if you use your own installer or install yourself. We will provide you with the same Manufacturing Warranty regardless of who you choose to install your door. Our doors are pre-hung and inspected on the frames they were built on before disassembly and packing. As such, issues with clearance and door reveal are always an installation issue and will not be covered. Foundation settlement can result in doors becoming misaligned and/or rubbing after install and are not covered by any installer. If you have foundation movement, that should be addressed before installing an iron door. By working with a wholesaler instead of a retailer, you are securing a better price by taking on part of the responsibility for your purchase and installation.

Although defective parts are rare, if a part is found to be defective, we will only provide you a replacement part. We do not do service calls or cover labor. Minor touch up should be expected, is not deemed defective, and is the responsibility of the purchaser and/or the installer. In the event that any door or component is defective and covered by this warranty, Wholesale Iron Doors retains the right to have the defect remediated by an expert of our choosing. We do not make defects “go away” with cash refunds. We spend the money to ensure you receive the door(s) you paid for.

Although installation of an iron door can be simple, it is different than a wood door where you have the ability to trim or chisel the door down to get proper closure. Iron doors must be set properly and require some expertise to do so. In order to set frame properly, clearance around the frame from the structure should be 1/2 to 1 inch. All doors have been custom built and tested on their frames for proper function and closure.

Purchaser may need to pre-drill screw holes or use self tapping screws for hardware as strike plate holes and mounting holes vary from hardware manufactures. If more than one door is purchased, please remember to note which doors go on which frame before unwrapping as each door is custom built on its corresponding frame.

We provide an installer list as a convenience, and although they have shown good work ethics and quality workmanship in the past, we in no way are responsible for their actions and/or work. We suggest that all customers do their own due diligence before hiring any installer. We are not responsible for any damages done to your home as installers are independent contractors and do not work for Wholesale Iron Doors. You agree to hold Wholesale Iron Doors harmless for any of their actions and/or performance. We allow you to work directly with them, cutting us out as the middle-man to save you money. Therefore, you take on the responsibility of working with the installer, and all terms of your install will be negotiated by you. Remember, door labor warranty is provided by the installer, not Wholesale Iron Doors, and any installation warranty should be verified with whomever you hire to install your door. Wholesale Iron doors will not be liable for any issues that arise between you and your installer or your installation. Wholesale Iron Doors will work with you or your installer to provide parts for any covered defective item needed.

Wholesale Iron Doors may assist you in contacting an installer to provide measurements and an installation estimate, but we do not recommend one installer over the other. We will work with whomever you select to provide us with measurements, but ultimately you are responsible for your install and measurements.

Any and all lock sets purchased are fully covered by the manufacturer warranty and any warranty issues should be directed to the manufacturer.

We suggest using Rustoleum flat black paint for touch ups, and we have bronzer available upon request. We ask you to keep in mind that exposure to natural elements and frequent use is expected to cause iron doors to naturally age. Cleaning should be done with a mild soap and water.

Although Wholesale Iron Doors are zinc coated on the outside to help prevent water penetration through the paint, they are not zinc coated on the inside where they are foam insulated. Care should be used to avoid allowing water to penetrate the door especially through bored holes for hardware. If doors are left in the rain or get soaked while in the crate before installation, water can pool in the bubble wrap at the bottom of the crate allowing water to enter inside the door and soak foam insulation. This may cause blistering of the paint and is considered negligence of purchaser. Doors should be protected from other subs that can cause damage to doors through, solvents and paint, insulation, or texture over spray. Over cleaning, pressure washing or using harsh chemicals may result in damage and voids warranty on door.

Under no circumstances will Wholesale Iron Doors pay for any labor charges for installation, removal, or re-installation of doors. Labor charges for installation, removal, or re-installation of doors will be at the customer’s expense.

Wholesale Iron Doors products are not cast, they are hand forged and individually finished in our factory. Minor differences in these products are normal and to be expected to achieve the “hand forged” one-of-a-kind look, so this will not be considered a defect.

Sales, Disclaimer, Limitation of Liability

All products sold as “Clearance" items are sold as is with no warranty, and all such sales are final. Please verify that clearance items meet your needs BEFORE purchase, as no returns will be accepted.

TO PREVENT LEAKAGE

Having an overhang or protection from the elements for your door is suggested. Even if you have an overhang, in areas where you have water exposure and wind, it is also recommended for doors to be out-swing to help with weather sealing because of unpredictable combination of side wind and rain (in-swing doors are vulnerable to leakage because of bottom threshold). Check with your local codes to see if this is applicable.

DISCLAIMER

Wholesale Iron Doors does not guarantee that products offered fulfill building codes, ordinances, or regulations for any specific application or any particular jurisdiction, as there are countless county and city codes that vary in the many markets where our doors are purchased. It is the purchaser’s sole responsibility that a door meets all of their local building codes and is suitable for chosen application and climate where used. We have carefully created the content and material on our site to depict our products precisely as they are and are continuing to adapt our products’ manufacturing to be the best in the industry. We strive to give our clients an authentic representation of the product they are purchasing, ordering, and expecting. Wholesale Iron Doors is not responsible for any city or state codes regarding the acceptable use of our doors (thermally broken, ADA, hurricane tested, swing codes, energy ratings, glass codes, etc.).

LIMITATION OF LIABILITY

In no event will Wholesale Iron Doors be liable to clients or anyone else for any incidental, consequential, special, or indirect damage. Since the limitation or exclusion of incidental or consequential damages is not allowed in certain states, the above-mentioned limitation of liability will not apply in particular jurisdictions or cases. In no event however will Wholesale Iron Doors’ full liability to a customer for any and all damages, losses, and causes of action exceed the amount paid for their door.

INDEMNITY

The client agrees to indemnify and hold Wholesale Iron Doors and its affiliates harmless from and against any and all liability, claims, losses, costs, and expenses including but not limited to attorneys’ fees that arise from the client’s violation or breach of these Terms and Conditions and holds Wholesale Iron Doors harmless for any issues arising from installers or installation.

DISPUTE

In the event a dispute arises regarding this agreement, or any aspect of this project, the parties agree to resolve the matter amicably prior to mediation or arbitration. If an amicable decision is not reached, the parties agree to submit the dispute to non-binding mediation with a mutually selected mediator. If mediation fails, the parties agree to resolve the matter through binding arbitration. The parties agree to use the American Arbitration Association or a mutually selected arbitrator service and/or arbitrator. The arbitration shall take place in the Dallas-Fort Worth area. The Owner’s initial filing fee to initiate the arbitration shall not exceed normal court filing and service fees. The arbitrator shall be an attorney in Texas, and shall concentrate in construction law. The arbitrator shall have full power to rule on all matters of the dispute. The parties mutually agree to waive their right to a trial by jury. The prevailing party (who obtains the majority of the relief it seeks) is in entitled to recover its reasonable and necessary attorney’s fees.

PICKING UP DOORS

Wholesale Iron Doors will bring doors to your vehicle. Buyer needs two or three people to load their door and other products. Wholesale Iron Doors will help loading if necessary, but Wholesale Iron Doors and their staff are not liable for any damage done to your vehicle or the manner in which it is loaded. Wholesale Iron Doors will not secure your load and the buyer must provide their own tie downs/straps. Buyer or buyers’ representatives picking up doors and or other items are solely responsible for any damage to vehicle and merchandise as well as securing of your load and the suitability of the vehicle for the transport of items purchased. It is recommended to transport doors on their side to help protect the seal of the glass. Water damage that occurs by allowing water inside door can affect paint, care should be used to prevent water from reaching the inside foam.

SHIPPED DOORS

All items purchased from WID are made in accordance with a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. Wholesale Iron Doors requires purchaser to refuse shipment if visible damage is done to shipping container upon arrival. Once shipment is accepted purchaser must notify Wholesale Iron Doors within 24 hours of any issues with Iron Door or other products. Wholesale Iron Doors will accept returns with a 25% re-stocking fee and shipping is not refundable and purchase must ship back at their expense in original condition and packaging. Any damage done to doors will be deducted from refund and could cause refund to be voided. No returns will be approved after installation or attempted installation. Any additional shipping fees resulting from delays in picking up and/or unloading or rescheduling deliver shall be reimbursed to Wholesale Iron Doors by purchaser. Note that shipping hubs transfer product, they do not store them, and if you do not pick up you door when shipped to distribution hub within 48 hours after being notified by shipper, they charge up to $150 per day. If goods must be returned you will be responsible for both ways of shipping plus restocking fees and any storage fees.

Although Wholesale Iron Doors provides the best delivery time estimates available at booking, Wholesale Iron Doors in not responsible for any delays in shipping beyond estimated delivery time either from our factory or to purchaser’s location because there are numerous delays that can occur which are well beyond the control of Wholesale Iron Doors.

Any deemed defective product or part shall be shipped to customer by Wholesale Iron Doors at Wholesale Iron Doors expense and installed by purchaser or their installer at their expense. Door hardware issues shall be addressed by hardware manufacturer under their warranty. If door is shipped, any claims for damages must be made with shipping company and not Wholesale Iron Doors, additional shipping insurance is the responsibility of the buyer. Wholesale Iron Doors ships doors crated and palleted. Because of the size of the shipping pallet a loading dock is required for delivery, or you will have to pick up at the closet shipping terminal. The pallet is too large for lift gate use for residential delivery.